COVID-19

Update August 21, 2021

Reno Improv is committed to a theater experience that is as safe as it is enjoyable for our audiences, performers, students, crew, and volunteers. Our COVID-19 protocols are based on guidance from health authorities and established best practices for performance venues. Our Board and show management teams monitor the situation daily, and may make changes to our policies or our programming at any time, with or without notice. Updates will be posted to this page.

We care about you

The safety of every person who enters our theater is our top priority.  The following policies and procedures are in place to provide quality in-person programming as safely as possible.  At this time, only ticketed audience members, scheduled performers, crew, teachers, and registered students are permitted in the theater.  We appreciate your cooperation.

Proof of vaccination is required to enter the theater

Vaccination against COVID-19 is the most impactful way to avoid catching and spreading the virus, and keeping spaces like Reno Improv safe and open for everyone.

Effective Monday, August 30, all participants and attendees at events held in our theater will be required to be fully vaccinated against COVID-19, and to show proof of their vaccination upon entry.  People are considered fully vaccinated 14 days after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 14 days after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine.

This policy applies to:
  • Show audience members
  • Students in our training program classes and workshops
  • Participants in our House Team Program
  • Teachers, coaches, performers, crew, and volunteers (a vaccine requirement for these individuals has already been in effect since June 5)

When you arrive at the theater, please be prepared to show your vaccine card to a Reno Improv staff member.  If for any reason you are unable or do not wish to show proof of your vaccination against COVID-19, please contact us as soon as possible so we can cancel your tickets or class registration and refund your payment.

Masks

  • In accordance with Emergency Declarations 045 and 047, everyone, regardless of their vaccination status, must wear a mask that covers their mouth and nose at all times while inside the building. The mask requirement applies to all events, including shows, classes, and rehearsals.
  • Performers may remove their masks while performing on stage.

Health screening

Everyone is asked to assess their own health before coming to the theater.  If you are experiencing any of the following symptoms, and cannot attribute them to another, non-contagious condition, please do not come to the theater:

  • Fever (temperature above 100.4˚F / 38˚C) or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea, vomiting, or diarrhea

We have adopted flexible refund policies for ticketholders who stay home when they are feeling unwell (see Payments and refunds below).

Live shows

Our live performances will continue with updated safety protocols.  Here is what you can expect as an audience member at our shows:

  • There is a maximum of 18 audience members per show.
  • Tickets are sold only through the Events tab on our website.  Find the show you wish to attend and click Get Tickets.  Tickets are not sold at the door and there is no waitlist.
  • Doors open at 7:45pm.
  • The theater closes 15 minutes after the show ends (approx. 9:15pm).
  • Traffic inside the theater is one-way.  Enter through the “front door” on Willow Street, exit through the “back door” toward the parking lot.
  • Audience seating is socially-distanced.
  • Food and drinks are not permitted.

Playground

Playground will be taking a break.  We will bring our weekly improv workshop back in a safe, fun group experience as soon as possible.

Classes

We will continue to hold in-person classes with updated safety protocols.  Here is what you can expect as a student in our classes:

  • Classes currently have a maximum of 10 students.
  • Registration and payment for classes is made through our website.  On our individual class pages, click Enroll Now! to register.
  • Traffic inside the theater is one-way.  Enter through the “front door” on Willow Street, exit through the “back door” toward the parking lot.

Payments and refunds

  • We accept contactless payments only.  Our box office does not have cash.
  • If you are feeling unwell and have a ticket to a show, please do not come to the theater.  We will refund your ticket if you let us know in advance by emailing info@renoimprov.org.
  • If we cancel a show or class due to low attendance/enrollment or another reason, we will issue refunds to ticketed attendees.
  • Refunds are processed as soon as possible to the original payment account, and may take 5-7 business days to post.

COVID-19 exposures

  • If you test positive for COVID-19 within 14 days of a visit to our theater, we ask that you notify us by emailing info@renoimprov.org so we can contact others who may have been exposed.  Your name will not be disclosed.